Terms and conditions


These Terms and Conditions apply to all bookings made and services offered through the website www.brightlane.co.nz, www.brightlane.net and to bookings made by telephone, email or any other communication mechanism.

Conditions of Carriage

Brightlane products and services are sold subject to the Carriage of Goods Act 1979 and: the terms and conditions set out on brightlane’s website here in.
You acknowledge that Brightlane engages Independent Contractors to perform services on its behalf and that services which you book using the website may be provided by those contractors.
These terms and conditions will continue to apply in full where Brightlane engages a contractor to provide services on its behalf.
Brightlane or any of its contractors or agents may refuse carriage if you are if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

A valid confirmation is issued by Brightlane at the time of placing your booking. The driver will verify pre-payment validity or authorisation to charge against an Brightlane account. If such validity is not established you will be required to pay the driver at point of sale via cash or credit card methods. Brightlane offers merchant services for VISA, Master Card
If baggage carried is damaged, lost or destroyed during carriage please notify Brightlane within 7 days from when you travelled. Brightlane undertakes to use its best efforts to carry you and your baggage within a reasonable timeframe in accordance with the itinerary it issues you but does not guarantee to do so. You acknowledge in the event of any environmental “Acts of God“ (earthquake, weather or any other naturally occurring emergency events) or operationally disruptive events (unforeseen traffic congestion, civil event disruption etc) arise, that – whilst employing its best efforts to delivertransport services to you during such events – Brightlane may not be able to provide the timely delivery of such services to you. You acknowledge that should such unforeseen events arise, it is your sole responsibility to monitor such events and make changes to your travel plans with Brightlane or other transport providers to mitigate any such risk these events present to your travel plans in accordance with the terms and conditions stated here in.

Brightlane may without notice substitute an alternative carrier or vehicle where it deems necessary.
No agent, contractor, servant or representative of Brightlane has authority to alter, modify or waive any
provision of these notices and conditions or Brightlane’s Conditions of Carriage.

Cancellation, Amendment, No Show and Refund Policy

Please note due to the high demand for our services cancellation fees apply. You will be charged for 100% of the total fare amount if you fail to show at your pickup point except in the following circumstances:

  • Your pickup is off a flight at an airport and your flight arrival time has been changed (in which case Brightlane will make its best efforts to meet your amended flight arrival time), or
  • You cancel or amend your transfer with Brightlane by telephone (094860902) at least 12 hours prior to travel.
  • Within 24 hours and up to 4 hrs of the scheduled positioning or uplift time, 50% of the total service cost cancellation fee applies.
  • Within 4 hours of the scheduled positioning or uplift time, cancellation fee of 100% of the service cost is applicable.


Fares apply only for carriage from the designated pickup point to the designated drop-off point, unless otherwise expressly stated. Fares do not include credit card payment fees or bank account to bank account transaction fees (if this is the chosen method of payment), meals, entry fees or any other additional service costs unless otherwise expressly stated by Brightlane.
All fares paid by credit card will incur a payment transaction fee. These fees are notified to you at the time of making payment for the booking.
Should you change your itinerary this may result in a change to the fare. An airport access surcharge may be included in the fare. Some fares may also include a toll charge if such charges are in effect on routes taken during the service.
You can request information regarding these charges by contacting us at (094860902).

Special Conditions

Meet and Greet Airport Transfer Services

Brightlane personnel (staff or contracted personnel) will station themselves at an appropriate prominent point at an airline terminal or other nominated public transport terminal and display your group name on a signboard in order to facilitate you connecting with your nominated transport service.
Not withstanding the best efforts of Brightlane representatives make to locate you and given the high passenger traffic volume in such terminals, Brightlane makes no guarantee as to the efficacy of locating you during such Meet and Greet Services. If you do not make contact with your driver within 10 minutes of your pickup time you are required to contact your driver on the number provided.

Connection requirements

For transfer pickups when you are travelling to an airport, you must be ready and positioned at your pickup point at least 5 minutes before your scheduled pickup time. Failure to meet this report time may result in the delay or cancellation of your service (depending on the extent of your lateness). In such circumstances, Brightlane will not refund the cost of your transfer or be liable for any costs, damages or losses arising from the delay or cancellation of your service.


When you travel with Brightlane the following luggage allowances and restrictions apply.

Dangerous Goods Prohibited

For safety reasons, articles such as the following must not be carried in your baggage unless they have been advised in writing to Tourism Transport Limited and it has in writing accepted them for carriage:

  • Loaded firearms.
  • Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).
  • Explosives (fireworks and articles that are easily ignited).
  • Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols).
  • Poisonous, toxic, infectious substances.
  • Radioactive materials.
  • Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous).
  • Other dangerous goods (such as offensive or noxious materials).

Transfer Luggage Allowance

2 pieces of luggage not weighing more than 25 kg each and of a maximum combined dimension (length and width and height) of 158cm – no charge. Normal airline carry-on items – no charge.
Extra items – $5.00 inclusive of GST per item.
Outsized luggage items larger than a maximum combined dimension (length and width and height) of 158cm and all bikes, surfboards, skis, snowboards, large boxes or non-suitcase type items – $5.00 inclusive of GST per item.

Guide Dogs

Guide dogs are welcome on Brightlane vehicles. Please notify the presence of your guide dog at the time you make your reservation.

Domestic Pets

All other small and small-medium sized domestic pets may be carried on Brightlane vehicles as long as you Charter the vehicle (see Product Types and Associated Special Conditions above).
Please advise the reservation agent of the presence of your pet at the time you make your reservation.

Passenger Mobility

Passengers who require somebody to lift them on and off the vehicle must arrange for these services at their pick up and drop off points. For Health and Safety reasons, drivers are not permitted to participate in carrying passengers on and off the vehicle.

Dispute Resolution

If there is any dispute between us in relation to our services, then we and you agree to make every effort to resolve the dispute by mutual negotiation, mediation or conciliation.

Card Payments

Purchase transactions with Brightlane will appear on your bank statement as “Smart n Smile Ltd”.


Your payment is processed through fresh books secure Payment Gateway. fresh books payment gateway secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Brightlane will not store or transfer any of your credit card information. All data is transferred using fresh books secure payment gateway secure servers.